Citizen-Forcused Policing

Citizen-Forcused Policing

Citizen-focused policing is a new way of policing in which the needs and expectations of individuals and local communities are always reflected in police decision-making and service.

We want to change the way people experience policing and community safety services on the ground, by focusing on the needs of the individuals and communities that receive and use police services.

We believe that citizens must feel that the police and the criminal justice system put them first.

A radical change in police approach

It is this simple: the needs and concerns of citizens should always be integral to the way policing is conceived, managed and delivered.

This is not a bolt-on to existing ways of doing business, but something that requires a cultural and operational change. Citizen-focused policing does not only apply to the public-facing parts of the organisation, but to everyone within all forces, at all levels, whatever their function.

Five critical elements

There are five key workstreams to the citizen-focused policing programme:

-improving the experience of those who have contact with the police

-embedding neighbourhood policing into local communities

-effective community engagement – which includes consultation, marketing and communications, and public involvement

-public understanding and local accountability of policing

-organisational and cultural change to bring about increasingly responsive services where feedback from frontline staff and the public is used continuously

Explore This Section :

Call handling
Find out how the UK police service handle calls from the public.

Community Safety Accreditation Schemes
Find out how 'Accredited Persons' contribute towards community safety.

Customer Service Standards
Read about the Quality of Service Commitment and how customer service performance is measured.

Local Policing Summaries
These annual summaries give the public information about how they are being policed.

Local Crime Information
Code of Good Practice for Public Access to Local Crime Information for Police Forces and Authorities in England and Wales.